Questions & Answers
Frequently Asked Questions
If your question is not answered here please Contact Us to ensure we can help.
An internet connection and a web browser.
You may not have access permission for these functions on your device. On your device, go to settings, scroll down to Stable Hub and click. Make sure microphone, camera and photos are turned on and accessible.
To send multiple photos (five maximum) ,take photo's on phone then when sending update/newsletter click on the camera and select photo's from your gallery.
1.Check owners email address is entered correctly.
2.Check sent email updates have not been received in spam inbox, if so move update email to main inbox. You may need to check your email settings and adjust your email filter if you have one.
2.Check sent email updates have not been received in spam inbox, if so move update email to main inbox. You may need to check your email settings and adjust your email filter if you have one.
From either the APP or website, go to settings and click on Email Setup, from there you can add your stable logo/banner or a photo. Then use the email footer to add your own website, email address, phone number.
During the trial period a maximum of five horses is permitted.
Yes. Use the same login credentials for the App to login from the website.
From either the APP or website, go to Settings and click on Subscriptions, from there you can view your current subscription and change it to suit your needs.
You will get notified when your trial period is getting close to expiring. If you do not choose a subscription plan before trial period has expired, it will mean Stable Hub features will not be accessible until you activate a subscription plan.
From either the APP or website, go to Settings and click Cancel Account.
From your device go to either Google Play or APP Store and search Stable Hub. Click GET. Once it is installed click on the APP to open and follow the prompts. You are also able to do this on the Stable Hub website by scrolling down to the bottom of the page. Below the subscriptions are the two options.
From either the APP or website, go to View Stable and click on Manage Horse/Owners. To delete horse, click on the trash can icon to the top right of selected horse. To edit horse or owner, click on the pencil icon to the top right of selected horse.
From either the APP or website, click on Send Update. Select the horse you would like to send an update on. If you would like to send an audio update click on the microphone icon and start recording your voice message, then select send. If you would like to write an email and attach photos, click on the camera icon to select photos from your gallery or take a photo, once completed click send. If you would like to send a video update, select the video camera icon and start recording your video, once completed click send.
Yes you can but if you are wanting to send a photo, audio or video you may have to have it uploaded to your computer so you can select from the computer gallery.
Audio and Video updates must not exceed one minute in total.
Yes. You are able to send a maximum of five photos with any of the audio,video and email options. To send more that one photo you may need to take the photos from your device then select the photos from your gallery.
This will generally mean either the audio or video has exceeded one minute or you may have lost internet connection.
For best results the uploaded image must be a landscape 16:9 image. You can convert other types of images to landscape within your device. Select your image and select edit to find landscape option. If still having trouble making logo/banner fit, please try zooming out on image before changing it to landscape 16:9 or log in to your Stable Hub account on a computer and try email setup from there.
Please be aware that even if an Update is sent straight away the owners email server may not deliver it immediately to their inbox. Some email servers will hold emails and not deliver to the owners inbox, we have no control over this as once we deliver the email, it is up to the owners email server when it arrives in their inbox. You can check against this if an owner has said they received an email late, there should be a time difference of no more than a few minutes and about twenty minutes for video/audio update to send.
You are able to select a certain owner/s or ALL owners to send a Newsletter to, with all the functions of a normal update.
Check reminder date and time is correct. Make sure your device is not on silent. Please make sure you have allowed application to send a notification. After checking these, please set a date and time to set up a TEST reminder, if it does not activate again please Contact Us.
Please check the email address is correct as more than likely this is the case, and it will continue to "Fail" delivery.
Yes. If you would like to set Reminders then this will need to be in place otherwise any set Reminders will not activate.
Sorry, technically it is not feasible to change the email address; however if you would like to change, please cancel your current account and open a new one.
Please check your email spam and then move to your inbox. If this continues afterwards please go to your email filter and make adjustments to keep out of spam folder.